2. CONCLUSION OF CONTRACT, CONTRACT PARTNERS, LIMITATION PERIOD
3. SERVICES, PRICES, PAYMENT, OFFSETTING
4. WITHDRAWAL BY THE CUSTOMER (CANCELATION, CANCELLATION) / NON-UTILIZATION OF THE HOTEL'S SERVICES
5. WITHDRAWAL BY THE HOTEL
6. ROOM PROVISION, HANDOVER AND RETURN
7. LIABILITY OF THE HOTEL
8. REVIEWS OF THE GUEST ON BOOKING PORTALS OR GOOGLE
9. SECURITY / CCTV
10. FINAL PROVISIONS
1. SCOPE OF APPLICATION
1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided to the customer in this context by Hotel La Belle 10, Kupfergasse 10, 50667 Cologne. Hotel La Belle 10 is a self-check-in hotel, in which the guest uses a numerical code to gain access to the hotel and the room independently and without personnel.
1.2 The subletting or re-letting of the rooms provided and their use for purposes other than accommodation is generally prohibited. In special cases or cases of need, the hotel's prior consent in text form is required.
1.3 The customer's general terms and conditions shall only apply if this has been expressly agreed in advance.
2. CONCLUSION OF CONTRACT, CONTRACT PARTNERS, LIMITATION PERIOD
2.1 The contractual partners are the Hotel La Belle 10 and the guest/customer. The contract is concluded upon acceptance of the customer's application by the hotel. The hotel is at liberty to confirm the room booking in text form. The contract for the rental of the room by the guest/customer can be concluded directly via an online booking via booking platforms as well as directly via the website of the Hotel La Belle 10.
2.2 All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period. This does not apply to claims for damages and other claims, insofar as the latter are based on an intentional or grossly negligent breach of duty by the hotel.
3. SERVICES, PRICES, PAYMENT, OFFSETTING
3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. All services/equipment are listed on the website of Hotel La Belle 10 or on a booking platform. By booking a room, the guest/customer agrees to these services.
3.2 The customer is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel.
3.3 The agreed prices include the taxes and local charges applicable at the time the contract is concluded. Not included are local taxes which are owed by the guest according to the respective municipal law, such as visitor's tax. In the event of a change in the statutory value added tax or the introduction, change or abolition of local taxes on the subject matter of the service after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this shall only apply if the period between conclusion of the contract and fulfillment of the contract exceeds 1 month.
3.4 The hotel may refuse its consent to a subsequent reduction in the number of rooms booked or the length of the customer's stay requested by the customer. This is done depending on room occupancy and the market situation.
3.5 Hotel invoices without a due date are payable in full within ten days of receipt of the invoice. The hotel may demand immediate payment of due claims from the customer at any time. The statutory provisions shall apply if the customer is in default of payment. The hotel reserves the right to prove higher damages.
3.6 The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected. If the customer is in default of payment, the statutory provisions shall apply. General Terms and Conditions for Hotel Accommodation Contracts© Hotelverband Deutschland (IHA) e.V. Page 6 Status: November 2014
3.7 In justified cases, for example if the customer is in arrears with payment or if the scope of the contract is extended, the hotel is entitled, even after conclusion of the contract up to the start of the stay, to demand an advance payment or security deposit within the meaning of clause 3.6 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.
3.8 Furthermore, the hotel is entitled to demand a reasonable advance payment or security deposit from the customer at the beginning and during the stay within the meaning of the above clause 3.6 for existing and future claims arising from the contract, insofar as such has not already been made in accordance with the above clause 3.6 and/or clause 3.7.
3.9 The customer may only offset or set off an undisputed or legally enforceable claim against a claim of the hot
4. WITHDRAWAL BY THE CUSTOMER/CANCELLATION
4.1 The customer can withdraw from the contract concluded with the hotel free of charge up to 14 days before check-in. From the 14th to the 8th day before arrival, 50% of the total price must be paid. From the 7th day before arrival, a fee of 100% of the agreed hotel price is due.. Individual arrangements can be made (goodwill).
4.2 If a date for free withdrawal from the contract has been agreed between the hotel and the customer, the customer may withdraw from the contract up to that date without incurring payment or compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal vis-à-vis the hotel by the agreed date and informs the hotel of this in writing.
5. WITHDRAWAL BY THE HOTEL
5.1 Insofar as it was agreed that the customer may withdraw from the contract free of charge within a certain period, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers regarding the contractually reserved rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel with a reasonable grace period.
5.2 If an advance payment or security deposit agreed or demanded in accordance with Clause 3.6 and/or Clause 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
5. 3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, in particular if- force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;- rooms or rooms are culpably booked with misleading or false information or concealment of material facts; the identity of the customer, the ability to pay or the purpose of the stay may be material;- the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the security or the reputation of the hotel in public General Terms and Conditions, without this being attributable to the hotel's sphere of control or organization. the purpose or reason for the stay is unlawful; - there is a breach of the above-mentioned Section 1.2.
5.4 The justified withdrawal of the hotel does not entitle the customer to claim damages.
6. ROOM PROVISION, HANDOVER AND RETURN
6.1 The customer is not entitled to the provision of specific rooms unless this has been expressly agreed.
6.2 Booked rooms are available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier availability without prior agreement. The access code provided for the entrance and room door is only valid during the stay.
6.3 On the agreed day of departure, the hotel rooms must be vacated by 12:00 noon at the latest. Thereafter (unless otherwise agreed with the hotel in advance), the hotel may charge 70% of the full accommodation price (list price) for the delayed vacating of the room for its use in excess of the contract until 4:00 p.m., and 90% from 6:00 p.m. onwards. This shall not give rise to any contractual claims on the part of the customer. The customer is free to prove that the hotel has no or a significantly lower claim to a usage fee.
6.4 The room must be returned by the guest/customer clean and in the same condition before occupancy. The guest/customer shall lock the room after leaving it. If the room is particularly dirty, this will be charged to the guest at cost. Any damage to the inventory, floor, ceiling, window or door caused by the guest will be charged to the guest.
7. LIABILITY OF THE HOTEL
7.1 The hotel is liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it is liable for other damages that are based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of typical contractual obligations by the hotel. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Further claims for damages are excluded, unless otherwise regulated in this clause 7. Should disruptions or defects in the hotel's services occur, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimize any possible damage.
7.2 The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions. The hotel expressly assumes no liability for the loss of cash, laptops, jewelry and other valuables.
8. REVIEWS OF THE GUEST ON BOOKING PORTALS OR GOOGLE
8.1 The guest/customer undertakes to provide only truthful information in his reviews on the relevant booking portals and/or Google.
8.2 The review must refer to existing service features/equipment. If this is not the case, the hotel is entitled to have the entry deleted/edited. The hotel reserves the right to take legal action against the guest/customer for this reason
9, SECURITY / CCTV
For security and protection against vandalism and theft (GDPR, Art. 6), our floor corridors are monitored with cameras (storage time 72 hours). NOT the interiors/rooms. If you do not want this or would like it deleted, please let us know. The managing directors Ashish Kapoor and Alexander Kramer are responsible within the meaning of the data regulation.
10. FINAL PROVISIONS
9.1 Amendments and additions to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral amendments or additions by the customer are invalid.
9.2 The place of performance and payment as well as the exclusive place of jurisdiction is Cologne.
9.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.
9.4 Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.